Refund policy
At VGR Official Pakistan, we want you to be satisfied with your purchase. If you receive an item that is defective, damaged, incorrect, or otherwise eligible for return, you may request a return within 7 days of receiving your order, subject to the conditions below.
1. Return Period
You have 7 days from the date you receive your order to request a return.
To be eligible for a return, the product must:
- Be unused and in the same condition in which you received it.
- Be in its original packaging.
- Include all original accessories, manuals, tags, and other included items.
- Not show signs of use, damage, alteration, or misuse.
- Be accompanied by proof of purchase or order details.
Returns requested after the 7-day period may not be accepted.
2. How to Request a Return
To request a return, please contact us at:
Email: support@vgrofficial.pk
Please provide your order number, the product name, and a brief description of the reason for your return. If the product is damaged, defective, or the wrong item was delivered, please include clear photos or videos where applicable.
Do not send a product back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.
3. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible so we can review the issue and provide the appropriate solution.
Depending on the circumstances, we may offer a replacement, exchange, or refund after verification.
4. Non-Returnable Items
Certain products may not be eligible for return due to hygiene and personal-care considerations.
Non-returnable items may include:
- Used personal grooming products.
- Products that have been used or operated.
- Products returned without their original packaging or accessories.
- Products damaged due to misuse, negligence, modification, or improper handling.
- Items that are otherwise specifically identified as non-returnable on the product page.
For hygiene reasons, products that come into direct contact with the body may not be eligible for return once opened or used.
If you are unsure whether your product is eligible for return, please contact us before sending it back.
5. Sale Items
Products purchased during a sale or promotional offer may be subject to specific return conditions stated at the time of purchase.
6. Exchanges
If you receive a defective or incorrect product, please contact us within 7 days of delivery.
After reviewing your request, we will let you know whether the product qualifies for an exchange or replacement.
7. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If your refund is approved, it will be processed within 10 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank, payment provider, or original payment method.
Please note that approval of a return does not necessarily mean that the refund will appear immediately in your account. The 10-business-day period applies to our refund processing after the return has been approved.
8. Return Shipping
Return shipping arrangements and costs may depend on the reason for the return.
If the product is confirmed to be defective, damaged, or incorrectly delivered, we will provide appropriate instructions for returning the item.
For returns due to reasons other than a product defect or our error, return shipping charges may apply.
9. Refund Eligibility
A refund will only be issued after the returned product has been received and inspected and the return has been approved.
If a returned product does not meet the conditions of this policy, the return may be rejected and the product may be sent back to the customer.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact:
VGR Official Pakistan
Email: support@vgrofficial.pk